Featured 2025 Riders Choice Awards We asked riders what they think of public transit. Here's which systems came out on top. Read more Arrow
2024 Riders Choice Awards We asked riders what they think of public transit. Here’s which systems came out on top.
Ghost bus-ters: the power of real-time rider feedback What happens when you ask riders if there’s something strange (or great) on their trip?
Mastering the art of rider surveys The ridership recovery has stalled. To keep rising, agencies need to be in tune with riders.
A year of rider report cards What our Rider Happiness Benchmarking survey has to say about “the new normal”
What riders really think Would they recommend their transit agency to friends and family? Plus other intel from our summer Rider Happiness Benchmarking survey…
Riders are coming back. Here’s what they have to say. Are transit riders getting vaccinated? What would get them to ride more? What’s in your local agency report card? All that and more, in our Rider Happiness Benchmarking survey.
Who’s left riding public transit? A COVID data deep-dive. Millions continue to ride buses and trains. We surveyed them: of course they’re essential workers. They’re also mostly female, people of colour, and poorly paid.